Will Demo Maker Pro work with my application?
Most browser-based applications capture cleanly, but every application is built a
little differently. That is what the 7-day trial is for. Record the applications you
actually plan to demo before you subscribe.
If something does not capture correctly, email
support@demomakerpro.com.
You can send the capture file itself,
which means we can diagnose the problem without ever needing access to your system or an
account on it. Fixes for specific applications ship in updates.
And if an interface cannot be captured reliably as HTML, Desktop Capture gives you another
way to build the demo.
If Demo Maker Pro is not right for you, cancel any time. Ask within 30 days and we refund
your last payment in full, no questions asked.
How does the free trial work?
Fill in the trial form on this page and we email you a
license key. Your seven-day trial includes full browser and Windows desktop capture and editing, unlimited
local HTML exports, and one demo published to our hosting. Each person and each computer can have one trial.
Nothing is charged, and nothing renews.
What happens to my demos if I cancel?
Any demo you exported as HTML is a file on your computer and keeps working forever, with no
connection to us. Demos published to our hosting stop being served when the subscription ends,
so export anything you want to keep beforehand.
How many computers can I install on?
Publish covers one computer. Team covers five. If you need to move to a different machine,
open File then License in the app, click Deactivate this device, and activate on the new one.
There is no limit on how many times you can do that.
What support is included?
Every plan includes email support. You can send us projects and exports to help troubleshoot issues, and if we can't resolve something by email, we'll set up a video call (Zoom or Teams). When an issue requires a fix to the application, we'll work on it and release an update through the Microsoft Store or as a direct download, depending on how you installed the app.
Publish customers receive a reply within 2 business days. Team customers get priority support, with a reply within one business day.
What does the Team plan include?
Team is designed for enterprises and larger organizations building training across roles, locations or departments. It includes up to five activated computers and one shared account for publishing and storage.
Team customers can also send feature and application compatibility requests for review. Tell us what your team needs and where you’re having trouble capturing your systems. We review every request and consider improvements that fit the product and are practical to build for future updates. Not every request will be added.
Team also includes priority support. When training is critical to your business, issues need to be resolved quickly, so Team customers get a reply within one business day.
Can we suggest new features?
Have an idea? Send it to support@demomakerpro.com. We review every request.
Do I need a special demo environment?
No. You can record the browser-based system you already use. Demo Maker Pro runs on your Windows computer
and captures the workflow from Chrome or Edge, so you do not need to install anything into the system you are
recording or change its code.
Is my product data sent anywhere?
Capture and editing happen entirely on your own machine. A demo only reaches our servers if you choose
to publish it. If you only ever export HTML, we never see your content at all.
Can I serve demos from my own domain?
Published demos are hosted by us at demos.demomakerpro.com. If you need your own domain right now,
export the demo as a single HTML file and put it on your own site or intranet. Hosted custom domains
are on the roadmap.
What do I need to run it?
A Windows computer for the desktop editor, and Google Chrome or Microsoft Edge for the capture extension.
Does Demo Maker Pro work on Mac?
Not yet. Demo Maker Pro currently requires Windows. Mac support is planned.